We want every family to love their time at Music & Me. This policy explains how refunds, cancellations and returns work for our classes, passes and events.
Last updated: 19 September 2026.
1. Trial class
Your trial class costs €15 and is paid when you book. If you can’t make it, please let us know as soon as possible so we can offer your place to another family.
2. Class packs and passes
Everything we sell is a service (classes and events), not a physical product, so there are no goods to return. Packs and passes are valid for a set period:
- Drop-In Single Class: valid for 30 days from the date of purchase.
- Classes 4 Pack: valid for 60 days from the day of your first class.
- Classes 10 Pack: valid for 90 days from the day of your first class.
- MINIS 30-Day Pass: one class per week, valid for 30 days from the day of your first class, for the MINIS age group (0–2 years) only.
Classes not used by the end of the validity period expire.
3. Changing your mind: 14-day right of withdrawal
If you buy online as a consumer in the EU, you have 14 days from the date of purchase to withdraw without giving a reason. To do so, email info@musicandme.es with your order number.
- If you haven’t used any classes, we will refund the full price.
- If you have already attended classes, we will deduct them at the price you paid divided by the number of classes in the pack (for the MINIS 30-Day Pass, a proportional amount for the days used) and refund the rest.
- Refunds are made to your original payment method within 14 days of us receiving your request.
4. After the 14 days
After the 14-day withdrawal period, packs and passes are non-refundable and unused classes can’t be exchanged for cash. If something unexpected happens, such as illness or travel, please get in touch and we will do our best to help, for example with a fair extension, at our discretion.
5. Classes we cancel or change
If we cancel a class (for example because of illness, a venue closure or bad weather at an outdoor location), we will tell you as soon as possible and offer you a place in another class. If that doesn’t suit you, we will return the class to your pack, extending its validity if needed, or refund it.
6. Missing a class
Life with little ones is unpredictable. If you can’t attend a class you have booked, tell us as early as you can by email or WhatsApp and, where we can, we will happily move you to another session. Classes missed without notice count as used.
7. Birthday and private events
Private events are booked for a specific date and time. As they are a leisure service on a fixed date, the 14-day withdrawal right does not apply once your date is confirmed. If you need to cancel or change the date, contact us as soon as possible and we will do our best to find a new date. The exact terms are confirmed when you book.
8. Problems or complaints
If something isn’t right, tell us and we will put it right. Your legal rights as a consumer are not affected by this policy. Complaint forms (hojas de reclamaciones) are available on request.
9. Contact
Email info@musicandme.es or call or WhatsApp us on (+34) 685 068 053, and include your order number if you have one.